Shipping & Returns
In order to offer great value, competitive prices and provide a wider variety of products, we partner with local and international suppliers. This means that some items will be sent separately and may arrive at different times. We are always looking to get your orders to you as soon as possible, however, this will vary depending on the item.
Shipping times are listed on each item individually for your convenience.
When one order contains multiple items that require separate shipping, we will look to provide tracking information for each parcel so that you can stay notified.
For most items, we have negotiated so that we can offer free shipping. Each listing will state if the item has free shipping.
For items that don't have free shipping, the total shipping cost will be calculated by weight. The maximum shipping cost for any order will be $12.50.
Items with free shipping do not contribute to your weight total.
The total shipping costs involved will be displayed in your cart and during checkout.
If you have any questions about shipping times or prices, please contact us at firstname.lastname@example.org and we will get back to you as soon as possible.
We understand that when making purchases online, there are some things you just can't see until the item is with you and in your hands. So we are more than happy to offer a 14 Day Money Back Returns Policy for all items in our store.
To qualify to return an item under this Policy, please see the following Returns Policy Terms and Conditions:
a) Products must be in their original packaging, along with all included accessories. They must be in new condition suitable for resale, and must not be damaged in any way by the customer during the time the item is in the customer's possession.
b) The 14 day period within which You are eligible to make a return under this Policy commences on the date that You accept delivery of Your Product. Reality Is must be notified within this 14 days via email@example.com with your request to return the item under this Policy.
c) Where the product qualifies for this return, a refund will be issued for the price of the product being returned, less delivery charges as per your order confirmation email.
d) The Product must be returned to Reality Is within 10 business days of Your request to return Your Product under this Policy.
e) You must return the Products for which You are seeking a refund at Your own cost and You must comply with the directions for returning the Product that Reality Is provide to You. The goods will remain Your responsibility during transit until such time as they are received at the address as supplied. Reality Is will accept no liability for any loss or damage which may occur during transit.
f) Upon receipt of the Goods and confirmation that the item is undamaged and is unopened, Reality Is will issue a refund as soon as is reasonably practicable and You will be provided with e-mail acknowledgement.
g) Reality Is reserves the right to make changes to this Returns Policy without notice.
Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
If you have any questions at all, please feel free to get in contact on firstname.lastname@example.org or email@example.com.