Returns Policy

I understand that you can’t always know if you will like your purchase until it is physically in your hands, so we are happy to offer a 14 Day Money Back Returns Policy.

This means that if for any reason you aren’t happy with your purchase, just submit your request within 14 days of receiving your item and send it back to us for your choice of an account credit or refund.

To qualify for a return, you must meet the following conditions:

  1. Products must be returned in their original packaging, along with all included accessories, be in new condition suitable for resale, and must not have been damaged during the time the product is in your possession, including up until we receive the product.

  2. You must notify us via the Reality Is within 14 days of taking delivery of your product and request a return.

  3. The product must be returned to us within 14 business days of your request to return your product.

  4. You must return the product at your own cost and you must comply with the directions for returning the product that we provide to you. The product will remain your responsibility during transit until they are received at the address supplied by our staff. We do not accept any liability for any loss or damage which may occur during transit.

  5. After receiving the returned product, we will issue a store credit or refund as per your request . You will be provided with e-mail acknowledgement once processed.

 

You can submit your request for a return by complete the form below or emailing us at shoprealityis@gmail.com

Name *
Name